F A Q

Processing & Shipping

Where do you ship?


We currently ship to the domestic United States + Canada.




Is Home And Spaces Company available in-store?


Unfortunately, we are not available in-store just yet. However, we are currently looking to team up with our favorite stockists, so if you have anywhere that you'd like to see Home And Spaces Company, tweet us on Twitter and we will try to make it happen!




What are your order processing times?


We are currently working our pre-set, holiday processing timeframe which is 3-12 business days (Monday-Friday) from the date an order is placed. We are a small-batch, small business, run solely by one person. We humbly ask for your patience. If an item is pre-order only, it will ship on the date included in the product description.




Can I purchase pre-order items with regular items?


Of course! Please note that preorder items will always ship separately from regular products, including whether or not the preorder ship date is before or after the ship-by date for the regular item(s).




I submitted the incorrect address for shipping, can I change it?


It is extremely important that you review all details before submitting your order so that your items make it to the correct location and in the estimated timeframe. Contact us immediately. We will attempt to fix this issue before your order is shipped. However, once a shipping label is created, we will be unable to change the address on your order. If you received a USPS tracking number, your order has already shipped with USPS. Call 1-800-275-8777 to change your delivery address. If you received a UPS tracking number, your order has already shipped with UPS. You can change the incorrect address online after tracking your package by following the instructions here. We highly recommend that you place your order again with the correct address and contact us to void the label on your order that has already shipped, for which a refund will be processed to you in 7-14 business days.




How can I get my package before the holidays?


Just like any other business, we are unable to guarantee the arrival of any order before the holidays as USPS and Fedex may experience a delay at any time. Thank you for shopping small and gifting H&S. We're excited to see what you gift this holiday season!




Will I be responsible for customs and duty taxes?


Customers are held responsible for fees or taxes that may incur when processing international shipments from the United States when placing an international order with Home And Spaces Company.




I'm ordering for the holidays. Can I ship to multiple addresses?


Each order is exclusive to each shipping address. We can ship multiple boxes to one address, however, we are unable to ship to more than one address for each order.




Does Home And Spaces Company practice order refusal?


We do hold the right to refuse an order at any time.





Returns and Replacements

Do you accept returns?


Due to health concerns, we do not accept returns for any drinkware. Returns for any other items are generally accepted within 14 days of delivery. You will receive store credit for your order after the deduction of return shipping fees and charges. Purchases made between Black Friday and New Years Day have an extended return window, and accepted within 30 days of deliver. We will not accept any returns after 30 days during this time period.




Can I get help for an order that arrived damaged?


Although we are unable to control what happens to your parcel(s) after they have been dispatched to the shipping carrier for delivry, please contact us within 7 days of delivery to begin your shipment claim. To have your claim processed in a timely manner, you must provde your order number with photos of the damaged product(s) and box(es) your order(s) was/were shipped. Upon completion of your claim, a replacement order will be issued and dispatched within 14 business days.




My order is marked as "Delivered", but I don't have it. What should I do?


If you received an app update or text message stating that your order has been delivered, check to ensure that it is the order and tracking number you have received from us. Next, check your mailbox, around your front and back door/porch area, and with anyone who may have received your package on your behalf. If your parcel is still not in your possession after doing this, you must contact the shipping carrier directly to resolve any delivery issues first. You can reach USPS at 1-800-222-1811​ or by walking in to your local post office during business hours. You can reach UPS at 1-800-PICK-UPS (1-800-742-5877). We ask that you understand we are rightfully unable to take responsibility for any lost or missing parcels that have been successfully delivered the address provided with the associated order.





Discount Codes

Can I apply more than one discount code to an order, or apply a code to a previous order?


You are only able to apply 1 discount code per order. Discount codes are unable to be applied to previous order totals. Discount codes are only applicable to new orders, and only orders during the timeframe in wich discount code is valid. If you have applied a discount code to your cart before the code expires and did not submit your order, the discount code will become invalid after the timeframe expires.